Who supplies the service
HORECA SOFT COMPANY LIMITED, trading as Horeca Soft, supplies the agreed Syrve licence and technical support to business customers in Thailand. Syrve is the software vendor, not the seller identified by these terms. Your written quote and accepted order define the purchased configuration and service scope.
Quotes and orders
A website enquiry is not a purchase or payment authorisation. Before ordering, you receive the scope, amount in THB, service dates, tax treatment, payment method and renewal conditions. Changes to the scope or price require a revised agreement; website descriptions do not make every Syrve feature part of every licence.
What we need from you
Provide accurate restaurant and contact details, agreed setup information, compatible equipment and any access needed for configuration. Keep credentials secure and authorise remote access appropriately. Do not submit card details, identity-document copies or unnecessary guest or employee personal data through the enquiry form.
Software and permitted use
Software use remains subject to the applicable Syrve licence terms and the configuration supplied. No ownership of Syrve intellectual property is transferred. Do not copy, resell or use the software beyond the rights granted in your licence. We agree required products and compatibility before supply.
Setup, training and support
The agreed support can include consultations, remote configuration and staff training. The exact scope and arrangements are confirmed with your restaurant. The support bot is available 24/7; immediate human response, unlimited work and a universal resolution time are not promised.
Payment, delivery and cancellation
The billing, delivery, cancellation and refund policies form part of the service information. Services are prepaid, with no grace period after paid expiry. Cancelled renewal does not remove the remaining paid period. Rights relating to incorrect charges or unprovided paid services remain distinct from voluntary early cancellation.
Problems and applicable rights
Tell us about service or billing problems using the relevant contact subject and give your order or invoice reference. We investigate the agreed service and payment records and confirm the proposed resolution. Nothing here excludes rights or remedies that applicable law does not allow to be excluded. These terms are subject to the laws of Thailand.
Changes and communication
The policy version is shown on each page. Material changes affecting an existing order must be communicated and agreed where required; an updated web page does not silently change the price or scope of a paid order. Keep a copy of your accepted quote and policies. Contact us if translated wording appears inconsistent.
These policies describe our quoted service. No payment or purchase is completed on this website. Your individual offer confirms amounts, service scope and the payment arrangements available to you.