Who is responsible
HORECA SOFT COMPANY LIMITED is responsible for the business use of enquiries submitted to this website. For a privacy request, choose Personal data request on the contact page and provide enough information to identify your enquiry. Do not include sensitive documents unless we separately explain why they are needed.
Data collected
The form collects your name, email, optional restaurant or company, chosen subject, message, language, privacy acknowledgement, request reference and submission time. The service uses a connection identifier briefly in memory for abuse prevention; it is not saved with the enquiry. Hosting systems may process technical connection and security logs.
Why it is used
Enquiries are used to answer your request, prepare a quote, manage service or billing questions, handle privacy requests and protect the website from abuse. Submitting an enquiry does not subscribe you to marketing. Information is used to take steps you request before a contract, perform an agreement, meet applicable obligations and maintain reasonable service security.
Storage and recipients
Enquiry records are stored on the website server outside the public web directory. Authorised business staff or technical operators may access them to handle the appropriate subject. Hosting providers process infrastructure data. If you contact Telegram or use a Stripe-hosted payment page, those providers process information under their own applicable notices. This website does not forward form messages to them automatically.
International processing
Hosting and communication providers may process data outside Thailand. Access is limited to service purposes, with safeguards appropriate to the information and the applicable requirements.
How long records are kept
Enquiries are retained while needed to answer the request, manage a resulting business relationship or resolve related issues. Records subject to legal or accounting obligations may need longer retention. You may ask for deletion; we assess whether an applicable duty or active dispute requires retention and explain the outcome.
Your requests
You may contact us about access, correction, deletion, restriction or objection to use of your data, and other applicable rights. We may need proportionate identity verification before acting. A request receipt confirms delivery to the enquiry system, not that a deletion or other action has already been completed.
These policies describe our quoted service. No payment or purchase is completed on this website. Your individual offer confirms amounts, service scope and the payment arrangements available to you.