Voluntary early cancellation
We do not provide a full or partial refund solely because you decide to stop using the service during an already paid period. Licence and support remain available until that period ends. Cancel future renewal under the cancellation policy to prevent the next authorised charge.
Payment errors and non-delivery
Duplicate or incorrect charges, charges inconsistent with a timely cancellation, and failure to provide the paid agreed service are investigated separately. This policy does not remove remedies required by applicable law. Report a suspected unauthorised payment promptly to us and to your payment provider.
How to request a review
Choose Invoice / payment / refund on the contact page. Include the restaurant, invoice reference, payment date, disputed amount and reason. Do not submit the full card number or security code. Keep the form receipt reference; we use the payment and service records to assess the request and communicate the decision.
If a refund is approved
We confirm the amount, the affected service period and any effect on access before processing. Refunds normally return through the original payment method. The time for funds to appear depends on the payment provider and bank; we do not promise an unverified fixed settlement time. Submitting a request does not itself issue a refund.
These policies describe our quoted service. No payment or purchase is completed on this website. Your individual offer confirms amounts, service scope and the payment arrangements available to you.