Manual payment
If you pay each monthly invoice manually, do not pay the next renewal invoice when you do not wish to renew. Your licence and support remain available until the paid period ends, then stop without a grace period. An unpaid renewal does not itself create a debt for services not provided.
Automatic renewal
If you have separately authorised automatic payment, request cancellation before the scheduled charge disclosed for your renewal. Use Licensing / renewal / cancellation on the contact page. Include your restaurant, invoice or order reference and the renewal to stop. We confirm the cancellation outcome in writing.
Receipt and confirmation
Keep the reference returned by the contact form. It confirms receipt of your request, not that Stripe or your licence has already been changed. If a charge occurs despite a timely cancellation request, use Invoice / payment / refund and include the request reference so that we can investigate and correct any improper charge.
The paid period
Cancelling future renewal does not shorten your current paid period. Voluntary early cancellation does not create a refund for unused days. The refund policy separately covers incorrect charges, non-delivery and any mandatory rights.
These policies describe our quoted service. No payment or purchase is completed on this website. Your individual offer confirms amounts, service scope and the payment arrangements available to you.